An experienced team of former contact center managers advise you on choosing the best industry practices for your unique needs and our easy-to-use reporting tools make analysis a breeze.
Instantly direct incoming client calls, chats and emails to agents with the right skill set to help them.
Monitor crucial call center metrics and track agent performance in real-time.
Integrate with your back office CRM system or ticketing systems and route calls based on information retrieved from the CRM.
Powerful and flexible Interactive Voice Response (IVR), ACD, and CTI solutions provide robust routing functionality as well as integration to back-office systems for customer self-service such as online bill pay, purchasing, and much, much more.
Maintain a productive workforce by predicting and optimizing scheduling, staff levels, workloads, and campaign timetables.